Do's and dont's . . . Tips for a new manager
Dear e-COACH,
I am a new manager with a company that I think I could have a great future with. This is my first management position and I just started here 3 days ago and noticed your column. I have 4 people reporting to me. What are some do's and don'ts to make sure I fit in and do well here?
Dear New Manager,
Congratulations on your new position. You are wise to be asking this question, because what you do in the first days and weeks will determine your future reputation and relationships. Much of it depends on your position and the culture of the organization, but I can provide you with a few basic tips.
- Do make sure you meet everyone you will be working with in any capacity. This might include anyone from the receptionist to your boss (or higher if appropriate), key customers or suppliers.
- Do listen more than you talk.
- Do ask intelligent questions that are relevant to the company and your position.
- Do arrange one-on-one time with each of your reports. Find out about their jobs, challenges, frustrations and their expectations of you. Tell them about your background and working style.
- Do read everything you can get your hands on (with permission) about the company, - preferably on your own time if possible.
- Do spend time with your boss (and/or others if appropriate) to gain clarity about your responsibilities, your mandate, your priorities, your areas of authority, your department's role…in short, exactly what is expected of you.
- Do more than what is expected of you.
- Do observe the organizational culture, hours and dress code and make sure you "fit."
- Do learn about relevant budgets and finances (with permission).
- Do be polite with your co-workers and thank them for their time and assistance when it's offered.
- Don't talk too much about how you did things at the last company you worked for. (Too much is more than twice year.)
- Don't complain about anything or anyone.
- Don't participate in gossip.
- Don't promise any results until you have had ample time to observe and note all the relevant facts.
- Don't make any big changes in the first weeks unless absolutely necessary and supported by your boss.
- Don't think you know more than people who have been around for a while.
Try to add value to what's already being done. I wish you much success in your new role!
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